During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in unused and unopened condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. www.maxvolmer.com Online Store cannot accept returns where labels have been removed and/or damaged. You are responsible for the shipping of returned items back to www.maxvolmer.com Online Store. Items lost in transportation will not be compensated. Shipping charges on returned merchandise are at the customer's expense. However, Max Volmer Online Store will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card or bank account. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. All exchanges are subject to availability. Faulty items will be exchanged to the same type of product, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery. Exchanges and returns can only be made as described in Max Volmer Online Store's instructions.